Welcome Centre Immigrant Services

Welcome Centre Immigrant Services is a one-stop service designed to guide and support immigrants in Durham and York Regions. Throughout the two regions, seven centres provide immigrants and newcomers with a wide range of supports and services under one roof to help them integrate economically, socially, and culturally in Canada.

Each Centre offers the following core services: settlement and integration services, English language training, accreditation and qualifications information, and employment supports. A wide range of other immigrant supports is also provided based on the specific community’s needs.

As a result of the COVID-19 pandemic, the current remote environment requires a higher capacity to support virtual service delivery. The redesigned website focus on supporting newcomers’ needs who rely on online solutions now more than ever.

Working with Welcome Centre’s project committee, Interkom developed and launched the new website in October 2021. The new website provides an enhanced user experience and usability, easy-to-navigate information architecture, optimal mobile viewing experience, and Web Content Accessibility Guidelines (WCAG 2.0) Level AA compliance and Accessibility for Ontarians with Disabilities Act (AODA) compliance.